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Budget Victoria's Frequently Asked Questions
 
What is Loss Damage Waiver (LDW)?
What if I decline LDW?
Who needs LDW?
Won't my credit card cover LDW?
Is LDW always the same?
What exactly does PAE cover?
How old do you have to be to rent a car?
Is there an additional charge to rent a car if there is going to be more than one driver?
Will Budget check my driving record?
Why do rental car companies ask for a credit card?
Can I use a credit card upfront and then pay for the rental with cash when I return the car?
What credit card can I use?
Are there any other payment alternatives?
Can I use a debit card?
What choices do I have for refueling?
Why do I have to return my car at a set time?
If you pick up the car on Tuesday at noon, and return it Wednesday at 4:00pm, will I be charged for one day or two?
What if I want to pick up a car at one location and drop it off at another? Does it cost more?
Why do rates differ?
How can I get the best deal?
What taxes and levies will be added to my rental charge?
 
Our Pledge to You
 
Q: What is Loss Damage Waiver (LDW)?
A: The optional Loss Damage Waiver (LDW) offered by car rental companies is not insurance. It's an option that relieves renters of financial responsibility if the car is damaged or stolen while under rental contract. Using the vehicle in violation of any of the use restrictions listed on the rental agreement could void LDW and leave the renter fully responsible for any damage to the vehicle. top
 
Q: What if I decline LDW?
A: If you decline LDW you may be responsible for up to the full fair market value of the car if it is damaged, vandalized or stolen during the rental, You may also be responsible for reimbursing the car rental company for the revenue lost by not being able to use the car while it is being repaired or not recovered due to theft ("loss of use"). top
 
Q: Who needs LDW?
A: When renting for business, check with your corporate travel arranger to determine if the company has made provisions for coverage in the event of loss.

If you're renting for personal reasons, check your own automobile insurance policy before you pick up your rental car. Many policies do cover rental cars, but even if a renter has personal automobile insurance, he or she may not be totally protected. For example, if you decline LDW and rely on your own insurance, you probably would be responsible for paying your usual deductible. Also, "loss of use" fees are not normally covered by personal auto insurance policies. And, personal auto policies that extend collision coverage to a rental car may only provide a coverage limit equal to the value of the vehicle scheduled on the policy. If the value of the renter's personal auto is less than that of the rental vehicle, the renter could still have some damage responsibility. Finally, if you don't own a car and don't have automobile insurance, you should consider accepting Loss Damage Waiver. top

 
Q: Won't my credit card cover LDW?
A: Some credit card companies offer protection if you present their card at the time of rental and use the same card to pay for your rental at the time of return. Renters should examine closely the terms of this coverage as the protection is often supplemental and certain limitations or restrictions may apply. top
 
Q: Is LDW always the same?
A: LDW is not available in all states, and certain restrictions may apply in some states. Specific information on availability of optional LDW and the cost can be obtained when making a reservation. Budget recommends that you decide whether or not you need LDW before you pick up your car, and if you don't need it, don't buy it. top
 
Q: What exactly does PAE cover?
A: PAE provides renters and occupants of the rental vehicle with an accidental death benefit and coverage for certain medical expenses resulting from an accident. Renters are protected both in and out of the rental vehicle during the entire rental period and others are covered while occupying the vehicle.

In addition, PAE provides protection against loss of or damage to certain personal property of the renter and individuals traveling with the renter. top

 
Q: How old do you have to be to rent a car?
A: Most car rental companies require drivers to be over the age of 25. Some locations, including Budget, have lower minimum age requirements, such as 19 or 21. Government employees over 19 traveling on government orders and employees of a corporate account age 21 and over traveling on business can rent from Budget. However, these drivers should expect to pay a surcharge related to the increased cost of insurance and a company's loss experience. top
 
Q: Is there an additional charge to rent a car if there is going to be more than one driver?
A: Usually, there are surcharges for additional drivers, who must meet minimum age requirements. The cost of a daily surcharge varies from location to location, so renters should inquire when making a reservation. top
 
Q: Will Budget check my driving record?
A: To help control skyrocketing auto liability and insurance costs, several major car rental companies, including Budget, utilize various technologies to screen for high-risk drivers. Where the technologies are not available, Budget and other rental companies may ask potential renters a variety of questions regarding their personal driving records. Whenever a prospective renter's driving history fails to meet a company's established criteria, the company can elect to deny rental service. top
 
Q: Why do rental car companies ask for a credit card?
A: Imagine that your brand-new $20,000 Ford Taurus is parked in front of your house. A stranger knocks on your door and asks to borrow it for the weekend. She promises to pay you $100 (about one-third of one percent of the value of the car) when she brings it back Monday morning. What would you do?

On one hand, you're intrigued with the idea of getting $100 for lending your car to someone. On the other hand, the risk may be too great. You don't even know this woman or even where she lives. What if she doesn't bring the car back? You wouldn't even know where to look for it! What if she damages the car or behaves irresponsibly? This scenario demonstrates our need to secure information regarding the credit-worthiness of our renters.

Sure, we want to "lend" our cars for a fee to people who want to "borrow" them, but we also want to get them back in the same condition in which we lent them. Credit cards and valid drivers' licenses usually provide the only information we have about our renters. Thats why many car rental companies no longer rent on a cash basis under any circumstances. Renters should ask about a company's rental policies when they make a reservation. top

 
Q: Can I use a credit card upfront and then pay for the rental with cash when I return the car?
A: Although you present a major credit card at the time of rental, when you return the vehicle, you will be asked if you'd like to keep the rental charges on that credit card or pay cash. Since car rental companies ask for credit approval on the estimated car rental charges when you pick up the car, that amount will be held against your credit balance on that card for up to 30 days, regardless of how you pay upon return. top
 
Q: What credit card can I use?
A: All vehicle rental companies accept most major credit cards. top
 
Q: Are there any other payment alternatives?
A: Your travel agent can sell you a pre-paid voucher that you can use to pay for rentals at various locations. In some cases vouchers do not cover taxes, surcharges, additional coverages, extra days, upgrades, etc. Therefore, you should carefully read the voucher information to understand exactly what is included.

You may also be asked to show a credit card as well as a valid driver's license, even though you have a voucher. top

 
Q: Can I use a debit card?
A: Budget Victoria will accept your debit card as a form of payment if it has the Interac emblem / logo. top
 
Q: What choices do I have for refueling?
A: At Budget, there are several refueling choices available to renters:

Option One: Pay in advance for the fuel and bring the car back empty. Budget will fill the car at or sometimes below the current retail pump price. Regardless of how much fuel is left in the tank, credits will not be given for unused gas.
Option Two: If you aren't sure how far you'll be driving, but plan to stop for gas, don't pay Budget in advance for gas and bring the car back full to avoid any refueling service charge.
Option Three: If you won't be using a full tank, and don't have time to stop for gas, pay us only for the gas you use, based on the renting location's per-gallon refueling service charge. Budget customer service representative can tell you what the renting locations refueling service charge is when you pick up the car.
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Q: Why do I have to return my car at a set time?
A: Many rates, like weekend specials, are only available during certain time periods. Returning the car after or even before the designated time might affect the rate quoted. Returning the car by the agreed-upon time also helps ensure that all other customers will have their reserved car available upon their arrival. top
 
Q: If I pick up the car on Tuesday at noon, and return it Wednesday at 4:00pm, will I be charged for one day or two?
A: Most car rental rates are based on what is called a 24-hour clock. For instance, if you rent a car for one day, your rental day begins at the time between noon and 1:00pm on Wednesday, you'll be charged for three extra hours or one additonal day, whichever is less. In addition, the charges for optional waivers, optional insurance and surcharges are applied on a 24-hour basis. top
 
Q: What if I want to pick up a car at one location and drop it off at another? Does it cost more?
A: Car rental companies may charge renters an extra "drop-off" fee for cars picked up at one location and returned to another, as well as sometimes impose a fee for additional mileage. Customers interested in a one-way rental should speciffically ask if there are any drop-off fees or charges for additional mileage, and what locations are authorized for such rental car returns. top
 
Q: Why do rates differ?
A: Like all consumer services, car rental rates vary from one area of the country to another based on operating costs. Costs of vehicles, real estate prices, labor costs and special taxes are the primary factors that affect rental rates.

Rental rates vary between competitors, and may also vary depending on when and where you rent. The company's rates may be higher at an airport location, and lower at a downtown or suburban location, depending on costs of operation, fees, taxes and other factors.

Some additional factors that influence prices are the size of the car; the length of the rental, the time of year, the day of the week and advance booking requirements. top

 
Q: How can I get the best deal?
A: Car rental pricing is like airline pricing - if you travel at off-peak times and/or make a reservation seven or more days in advance, you often get a better deal. Also, watch for special promotions advertised in newspaper travel sections, or use travel agents to help find the best deal. top
 
Q: What taxes and levies will be added to my rental charge?
A: In addition to the regular rental charges renters are required to pay the following taxes and levies:
  1. Provincial Social Services Tax (PST) currently at a rate of 7% on most rental charges
  2. Provincial Road Levy (PVRL) currently at a rate of $1.50 per day
  3. Goods and Services Tax (GST) currently at a rate of 7% on most rental charges
  4. Vehicle Licensing Fee (VLF) currently at a rate of $1.50 per day
  5. Location Recovery Fee (LRF) currently 11.73% of most rental charges on car and truck rentals taken from the Victoria International Airport only
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  Our Pledge to You
    Budget is committed to providing the best value in the industry through a combination of consistent service, convenient locations, and a wide selection of quality vehicles, at a fair price. top
 
 
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